Shipping policy
Shipping Policy
At SauerHerz, every loaf is handcrafted in small batches using traditional sourdough methods and baked fresh to order. We carefully package each order to help ensure it arrives in the best possible condition.
Order Processing
Orders are typically processed within 1–3 business days. Processing times may vary during holidays or periods of high demand.
Local Delivery
We currently offer local delivery on Fridays and Saturdays to eligible ZIP codes in Central Florida.
To see if your address qualifies for local delivery, simply enter your ZIP code at checkout. Local delivery is only available for eligible addresses.
Orders placed after our weekly order cutoff will be delivered on the next available delivery day.
Please ensure:
- Your delivery address is correct.
- Our driver has safe access to your property.
- Any required gate codes, apartment access codes, building entry instructions, or other delivery information are provided before your scheduled delivery.
If our driver cannot access your home, apartment, gated community, or building because the required information was not provided, or if no one can be reached, the delivery will be considered unsuccessful.
A second delivery attempt may be available for an additional delivery fee. Because our products are fresh and perishable, refunds cannot be issued for failed deliveries resulting from missing access information, incorrect addresses, or customer unavailability.
Shipping
We ship eligible products throughout the United States.
To help ensure your bread arrives as fresh as possible, shipped orders are typically dispatched on Mondays, Tuesdays, and Wednesdays. Orders placed later in the week may be shipped the following Monday to avoid unnecessary weekend transit.
Once your order ships, you will receive a tracking number by email. Delivery times are estimates and may vary due to weather, holidays, or carrier delays.
While we carefully package every order, SauerHerz is not responsible for shipping delays once a package has been accepted by the carrier.
Incorrect Address
Please review your shipping and delivery information carefully before placing your order.
SauerHerz is not responsible for delays, additional shipping charges, lost packages, or failed deliveries resulting from incorrect or incomplete addresses provided by the customer.
Questions
If you have any questions regarding shipping or delivery, please contact us at:
Info@sauerherz.com
We’re always happy to help and will do our best to ensure your order arrives safely and fresh.