Refund policy
Here’s a more professional refund policy tailored for SauerHerz and a fresh artisan sourdough bakery.
Refund Policy
At SauerHerz, every loaf is handcrafted in small batches using traditional sourdough methods and baked fresh for your order. Because our products are made to order and are perishable, we have the following refund policy.
Order Cancellations
You may request to cancel your order for a full refund before production has begun.
Once your bread has entered production or has been shipped, we are unable to cancel or refund the order.
To request a cancellation, please contact us as soon as possible at:
Damaged or Incorrect Orders
Please inspect your order as soon as it arrives.
If your order arrives damaged, if you received the wrong item, or if there is another issue with your order, contact us within 24 hours of delivery. Please include your order number and clear photos of the product and packaging.
We will review the issue and, if approved, offer one of the following:
- A replacement shipment
- Store credit
- A refund when appropriate
Customer satisfaction is very important to us, and we will always do our best to make things right.
Returns
Due to food safety regulations, we cannot accept returns of bread or other perishable food products.
Please do not send products back to us unless we have specifically instructed you to do so.
Non-Returnable Items
The following items cannot be returned:
- Fresh bread and baked goods
- Custom or special-order items
- Gift cards
- Sale or clearance items
Refunds
If a refund is approved, it will be issued to your original payment method.
Please allow 5–10 business days for your bank or credit card provider to process the refund.
Questions?
If you have any questions about your order or this policy, we’re happy to help.
Email: info@sauerherz.com